Privacy policy

Effective Date: June 17, 2025 

This Privacy Policy describes how Mashivas ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.mahshivas.com 

1. Information We Collect

We collect various types of information to provide and improve our services to you.

•        Information You Directly Provide to Us:

o   Personal Identifiers: Name, email address, phone number.

o   Payment Information: Billing address, shipping address, payment method details (credit card numbers are processed by secure third-party payment processors and are not stored by us).

o   Account Information: Username, password (encrypted).

o   Communications: Any information you provide when you contact us (e.g., customer service inquiries, feedback).

o   User Content: Any content you upload or submit, such as product reviews or comments.

•        Information We Collect Automatically: When you access or use our Site, we may automatically collect certain information about your device and Browse activity:

o   Device Information: IP address, browser type, operating system, unique device identifiers.

o   Usage Data: Pages viewed, products viewed, time spent on pages, referral sources, clickstream data.

o   Location Information: General geographical location inferred from your IP address.

•        Information We Collect from Third Parties:

o   We may receive information about you from third-party services, such as payment processors (to confirm payment details) or shipping partners (to update order status).

o   If you choose to link, create, or log in to your account through a third-party social media service, we may obtain information from that service (e.g., your name, email address, profile picture).

2. How We Use Your Personal Information

At Mashivas Jewellery Brand, we use your personal information to make your experience with us smooth, secure, and delightful. Here’s how:

To Deliver Your Jewellery & Enhance Your Shopping. We use your information to process your orders, handle payments, and ship your beautiful jewellery directly to you. This also helps us remember your preferences, manage your account, and tailor your shopping experience, suggesting items we think you'll love, making sure every visit feels personalized.

For Our Marketing & Advertising. We use your details to share exciting news, special offers, and promotions via email, text, or post, keeping you updated on our latest collections. We also use this information to show you relevant ads online, based on what you’ve browsed or purchased, so you never miss out on something perfect for you.

To Keep Everything Secure. Your security is paramount. We use your information to verify your identity, ensure safe payments, and protect against any fraudulent or harmful activity. If you create an account, please keep your login details private; it's the best way to keep your information safe.

To Communicate & Support You. We use your information to provide excellent customer service, answer your questions promptly, and maintain a friendly, professional relationship. This ensures you always feel heard and supported throughout your Mashivas Jewellery journey.

For Legal & Compliance Needs. Lastly, we use your information to comply with Indian laws and respond to legal requests from authorities. This helps us protect our business, our customers, and ensure we operate within all legal boundaries.

3.How We Share Your Information

At Mashivas Jewellery Brand, we only share your information when necessary and with great care. Here's how:

With Our Service Partners: We work with trusted third-party companies that help us run our business smoothly. This includes partners who handle things like secure payments, shipping your orders, marketing our beautiful jewellery, and managing our IT systems. These partners are required to keep your information safe and use it only for the specific services they provide to us.

In Business Transfers: If Mashivas Jewellery Brand were ever involved in a merger, acquisition, or sale of assets, your personal information might be transferred to the new entity. This is a standard part of business transitions.

For Legal Reasons: We may disclose your information if we're legally required to, such as responding to a court order or a valid request from a government authority. We might also share it to protect our rights, privacy, safety, or property, or that of our customers and the public.

With Your Permission: We'll always ask for your explicit consent before sharing your information with any third parties outside of the reasons mentioned above.

Using Data That Can't Identify You: Sometimes, we share data that has been combined or made anonymous so it can't directly identify you. This is used for things like research, analysing trends, or general marketing efforts to help us improve.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information. Cookies are small data files stored on your device that help us:

•        Remember your preferences.

•        Analyse website traffic.

•        Personalize your experience.

•        Provide targeted advertising.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Our Relationship with Shopify

Our online store is powered by Shopify, and they play a key role in managing your data. When you use our services, Shopify collects and processes your personal information. This helps them provide and improve the platform for both you and us.

Any information you share with us through our store goes to Shopify and may also be shared with other third parties, to ensure our services run smoothly. To help us grow and enhance our business, we use advanced Shopify features that leverage data from your interactions with our store, other Shopify merchants, and Shopify itself.

In these specific situations, Shopify is responsible for handling your personal information and responding to any requests you have about your data. For a complete understanding of how Shopify uses your information and your rights, please visit the Shopify Consumer Privacy Policy. Depending on your location, you can exercise your data rights directly through the Shopify Privacy Portal Link.

7. Your Rights and Choices

Depending on where you live, you have certain rights regarding your personal information, though these aren't always absolute.

•        Access Your Information: You can ask to see the personal information we hold about you.

•        Delete Your Information: You can request that we delete your personal information we have.

•        Correct Your Information: You have the right to ask us to correct any inaccurate personal details we maintain about you.

•        Data Portability: In some cases, you can ask for a copy of your information and request that we transfer it to another party.

Managing How We Communicate: You can always opt out of our promotional emails by clicking the 'unsubscribe' link. Don't worry, we'll still send important emails about your account or orders.

You can exercise these rights by contacting us directly using the details below. For rights related to data processed by Shopify (our platform provider), you can visit their privacy portal: https://privacy.shopify.com/en. We'll never discriminate against you for exercising your rights, though we may need to verify your identity.

 8. Third-Party Links

Our Site may contain links to third-party websites that are not operated by Mashivas. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. Complaints

If you have any concerns about how we handle your personal information, please reach out to us using the contact details below. Depending on your location, you may also have the right to appeal our decision or file a complaint with your local data protection authority.

10. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications signifies your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at (team.mashivas@gmail.com)