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Frequently Asked Questions (FAQs)

What makes Mashivas jewellery special?
Our jewellery is designed to be anti-tarnish, hypoallergenic, and waterproof, so you can wear it every day without worries.
Will your jewellery fade or cause skin irritation?
A. No! All our pieces are skin-safe and gentle. However, a few designs are not fully anti-tarnish so please check the product description before buying each piece.
How do I take care of my jewellery?
A. Store your jewellery in a dry place and ideally in a jewellery box or pouch to prevent scratches. Keep it away from moisture, perfumes, and harsh chemicals. After wearing, wipe gently with a soft cloth to keep it clean and shining.
Do you ship across India?
Yes, we deliver all over India. Shipping times may vary depending on your location.
Can I exchange an item?
A. Exchange is only possible if the product arrives damaged.
  • You must email us within 24 hours of delivery.
  • A complete unboxing video is required starting from tearing the outer delivery bag and ending with the damaged product clearly visible.
  • Without this video proof, we’re unable to process an exchange.
How do I know my size for rings or bracelets?
A. Sizes for all rings and bracelets are mentioned in the product description. If a piece is adjustable, we have clearly indicated that as well so you can pick the perfect fit.
Can I cancel my order?
A. You can cancel your order within 12 hours of placing it by emailing us at team.mashivas@gmail.com . After this period, we’re unable to make any changes or cancellations, so please review your details carefully before confirming your purchase.
How can I contact you for help?
A. You can email us at team.mashivas@gmail.com. We usually reply within 24 hours.